Shipping
We ship worldwide and use DHL as our primary courier for international orders and New Zealand Post for local orders. Orders vary from 7 to 10 working days for delivery for most of our products. Once your order has shipped, a confirmation email with your tracking number will be provided just prior to delivery. We will email and advice of any delays as or if it arises. A signature is required upon delivery on all orders for your protection and ours. All freight charges are listed at the checkout. International freight charges are outlined at the checkout. Please contact us on sales@ibuy.net.nz if you have any queries.
Note: If you need an alternate shipping method to be arranged, please contact us prior to placing your order, and we will do our best to accommodate your request.
Return Policy
We want you to be 100% satisfied with your purchase. As a result, all of our items will be accepted for return or exchange within 30 days of receipt, provided that the merchandise is unused and all tags, authenticity cards, security and protector tapes are intact and have not been removed. Refunds will be paid in full less shipping charges and will be credited to the initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed. Please allow 3 to 5 business days for the refund to reflect on your account.
Due to the nature of our business, the user is beyond our control so we can not give any warranties if the merchandise has been misused, abused, crashed or modified in any form, or has been damaged by water, dust, or any other contaminants.
We have taken every effort in checking our products and as far as we are aware they are free from any Manufacturing Defects. If however you have found a Manufacturing Defect our return/exchange is a very simple process.
- Requests for return or exchange must be received within 7 days of your receipt of merchandise.
- All returns must be in as-new condition, with manuals, accessories and all other items intact in original packaging. Damage of the original packaging will void this returns policy.
We reserve the right to return merchandise to the customer and not refund money, if we in our opinion consider that the merchandise has been abused, misused, crashed or modified in any form, or has been damaged by water, dust, or any other contaminants.
We do not charge restocking fees.
Send all returns to:
Ibuy
P.O. Box 5082
Papanui
Christchurch 8052
New Zealand
*We will not be responsible for returns that are lost or damaged in transit. Therefore, we advise that you to ship your return with insurance using a tracking service. |
